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Support/Customers & Marketing

Customers & Marketing

Import, re-invite and clean up your customer list.

  • Automated emails: set one up once and leave it running

    Send a nudge after every visit, a welcome after a first visit, a birthday treat or a win-back — without touching it again.

  • Messaging customers and handling enquiries

    Message anyone from their record or from a booking, and work through the enquiries that come in from your website.

  • Collecting and showing customer reviews

    Ask customers for a star rating automatically, approve what goes public, reply to reviews and show them on your website.

  • Send an email campaign to your customers

    Write a branded email, choose who receives it, send a test, then send now or schedule it — plus how credits and opt-outs work.

  • Import your existing customer list

    Bring customers over from a spreadsheet — names, contact details and marketing preferences in one upload.

  • Re-invite customers to set a new password

    Send a branded 'set a new password' email to imported or dormant customers — with a dry run and delivery stats before you send.

  • Backfill orphaned customers from old bookings

    Turn bookings that only have a name and email into proper linked customer profiles, in one click.

BookAppointment

The all-in-one booking platform for salons, spas, clinics and every appointment-led business. UK-built, GDPR-first.

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