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Search guides for shop owners, staff and customers. Can't find what you need? Submit a ticket and we'll reply within one business day.
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Getting Started
Sign up, first booking, and set up your shop.
Bookings & Calendar
Manage appointments, cancellations and no-shows.
Services & Staff
Add services, staff, working hours and time off.
Payments & Deposits
Take deposits, connect Stripe, refunds and fees.
Plans & Billing
Your subscription, invoices and plan changes.
Website & Branding
Themes, pages, SEO and custom domain.
SMS & Email
Reminders, confirmations and delivery.
Account & Security
Login, password, roles and permissions.
For Customers
Booking, changing or cancelling an appointment.
Website Builder
Sections, templates, pages, SEO, embedding and going live.
Verification & Compliance
Age checks, ID verification and consent.
Customers & Marketing
Import, re-invite and clean up your customer list.
Industry Features
Specialist tools for tattoo, grooming, vets, dentists and more.
Reports & Insights
Dashboard tiles, calendar feeds, booking links and QR codes.
Mobile & Apps
Using BookAppointment on a phone, and the Business app for iPhone and iPad.
Popular articles
Send an email campaign to your customers
Write a branded email, choose who receives it, send a test, then send now or schedule it — plus how credits and opt-outs work.
Two-step sign-in: text message or authenticator app
Set up a 6-digit sign-in code by text, by authenticator app, or both — and choose which to use when you sign in.
Your own branded customer app
A customer-facing iPhone & Android app published under your business name — what it includes, what it costs and how to order one.
Taking tips at the counter and online
Switch tipping on, choose your percentages, decide who the tip belongs to, and see tips in reports.
Set up the AI chat assistant on your website
Switch on the chat bubble, control what it knows, let it take bookings, and read past conversations.
Switching from another booking system
We move your customers, appointments, services and staff over for you, free — here's how it works.
Still need help?
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