Product news
What's new in BookAppointment.
Every feature we ship, written for the person running the business — what it does, why we built it and how to switch it on. Nothing here costs extra.
Your own customer app: your business, on their home screen
A fully branded iPhone and Android app for your customers, published under your business name. They book, rebook, get push reminders and message you — we design it, build it, submit it to the stores and keep it updated.
Read the updateTips: let customers add a little extra, properly
Customers can now add a tip when they pay — at the counter with Tap to Pay or online at checkout. You choose the percentages, whether tips go to the team member or the whole team, and reports show exactly who earned what.
Push notifications: your diary buzzes your phone
The Business app now sends a notification straight to your phone the moment a booking comes in, a customer cancels, a message arrives or a card payment lands — and you choose which ones you want.
Guest checkout: let customers book without creating an account
Customers can now book with just their name, mobile number and email — no account, no password. You choose whether guest checkout is on, and your chat assistant follows the same rule.
An AI chat assistant that only knows your business
Switch on a chat assistant for your own website that answers questions from your real services, team and opening hours, checks live availability, takes bookings, and passes tricky enquiries to your inbox.
Switching booking systems? We'll move your data for free
Moving from Treatwell, Fresha, Booksy, Square, Phorest or a paper diary? Send us your export and we'll rebuild it here — customers, appointments, services and staff — free, without closing your diary for a day.
Connect your own systems: API keys and webhooks
Business accounts can now plug BookAppointment straight into their own website, CRM or back-office system — read and create bookings, and get told the moment anything changes.
Smart waitlist and group bookings
Customers can now join a waitlist for any day from the booking page, choosing a preferred time window (any time, morning, afternoon or evening), party size and notes.
Multiple locations, customer log-ins and priority support
Run more than one branch from one account: add each location with its own address and team, and customers pick the branch when they book.
Honest packages: every listed feature is real, and plans are configurable
We audited every package on the pricing page and removed anything that wasn't genuinely built — then made sure what is listed is properly enforced across the app.
Feature requests: ask us to build it, track it, and get told when it's live
New 'Request a feature' page on the website and a matching button in your dashboard — describe what would help your business, how urgent it is, and send it straight to our team.
Public ideas board, smart duplicate matching and a news page
As you type a feature request we now search everything already asked for and suggest close matches — back an existing idea with one tap instead of raising a duplicate.
Estate agents: live listing status, agency branding on viewings and guided listing setup
The listing monitor now keeps property status and price in step with your website automatically — status and price follow your live listing even when overwriting your own descriptions and photos is switched off.
Estate agents: properties on your website
Your live properties now show on your BookAppointment website.
Estate agents: listing monitor, auto-detect widget and a portfolio dashboard
Listing monitor: add your agency's listings page or sitemap URL and BookAppointment watches it — new properties are created automatically and viewings close the moment a listing is under offer, sold or let.
Choose how you demo us, plus a full integrations guide
Every live demo now has a view selector: see the full hosted website, just the hosted booking page, or a worked example of the booking widget embedded inside an ordinary third-party website.
Property viewing bookings for estate agents
New estate-agent business type with property listings, negotiator assignments and viewing availability.
Mobile & iOS app experience overhaul
Admin area is now fully usable on a phone: slide-out navigation drawer, compact sticky header, and no more dragging left-to-right to reach content.
Booking links & embeds hub with per-channel analytics
New Website → Booking links page: one screen to grab your Book Now link for Google Business Profile, Facebook, Instagram, TikTok, LinkedIn, WhatsApp, QR posters, email signatures and your own website.
Per-tenant notification templates, previews and test sends
Tenants can now override the subject and body of every email and SMS template for their account only — blank fields fall back to the platform defaults.
Downloadable window stickers with QR codes
New /app/stickers page generates round and square window stickers with the BookAppointment logo, a QR code that points to the tenant's custom domain (or subdomain fallback) and 'Scan to book' underneath.
Billing dashboard with Trial / Starter / Pro / Business plans
New /app/billing page shows current plan, trial status, usage vs.
Full tenant website builder
New drag-and-drop 3-pane site editor at /app/website with block palette, canvas and inspector.
Automated subdomain & custom domain onboarding
Cloudflare for SaaS integration provisions *.bookappointment.co.uk subdomains automatically at onboarding.
Ten supported verticals + industry landing pages
Expanded from barbers-only to 10 verticals: hair salons, beauty rooms, spas, massage, nail bars, tanning, pet grooming, brows & lashes, tattoo studios.
Presentation modes: Website, Page or Widget
Tenants choose how they present: full website, single booking page, or embeddable widget.
Multi-tenant SaaS platform — BookAppointment
Product renamed from the single-shop app to BookAppointment; bookappointment.co.uk is now the SaaS marketing site.