Data Deletion.

This page explains how users of the BookAppointment for Business app (iOS and Android) can request that their account and personal data are deleted. It supplements our App Privacy Policy.

How to request deletion

1. Staff and team members: ask the business owner or an administrator of your business to remove you from the team. This removes your access, your rota and your sign-in immediately.
2. Business owners: email privacy@bookappointment.co.uk from the email address on your account with the subject "Delete my account". We verify the request against the account before deleting anything.
3. Anyone else: you can also write to privacy@bookappointment.co.uk or use our support pages.

What gets deleted

• Your account, sign-in credentials and profile details (name, email, phone number).
• Your push notification tokens, so you stop receiving notifications.
• For business owners: business data you have chosen to remove. Account data is deleted while your account is active, with records removed within 30 days of a confirmed deletion request.

What we have to keep

Booking and payment records are retained for up to 6 years where UK accounting and tax law requires it. Where we must keep data, we keep only the minimum needed and restrict access to it. Everything else is deleted or anonymised.

If you are a customer of a business using BookAppointment

Businesses using BookAppointment control their own customer data. To access, correct or delete data a shop holds about you, contact that business directly. We will assist the business as its data processor, and you can also contact us at privacy@bookappointment.co.uk if you are unsure who to contact.