Account & Security

Advertising cookie choices

Choose or withdraw advertising measurement separately from analytics.

API: classes, court bookings and memberships

Read your club timetable, court diary and member list through the REST API.

Your account number and support PIN

How BookAppointment support checks it's really you before talking about your account.

Restore points: getting your website or data back

We save a copy of your website, setup and records every night, and can put any of it back.

Getting help and raising a support ticket

How to reach us, what to include, and how quickly you'll hear back on your plan.

Downloading a backup of your data

Take a full copy of your customers, appointments, payments, services, team, reviews and website content as spreadsheets — free on every plan.

Two-step sign-in: text message or authenticator app

Set up a 6-digit sign-in code by text, by authenticator app, or both — and choose which to use when you sign in.

API keys and webhooks

Connect your own systems: read and create bookings, and get notified the moment something changes.

Request a feature

How to ask us to build something, and how you'll hear back.

Reset your password

Forgot your password? Here's how to reset it.

Roles and permissions

Owner, admin, staff and customer — who can do what.

Turn on two-factor authentication (2FA)

Add an authenticator app as a second login step to protect your account.

GDPR: exporting or deleting customer data

Export a customer's data or fully delete a customer while keeping anonymised booking history for your own records.