Re-invite customers to set a new password

After an import — or for customers who've never logged in — you can invite them to set up online account access with a branded re-invite email.

Who gets included

Customers are eligible for re-invite when they have an email on file, have never logged in, and haven't already been re-invited. App › Customers shows this count so you know how many are pending.

Run a dry run first

Before sending anything, click Dry run to render the exact email a batch of customers would receive and see a live preview — no messages actually go out. This is the safest way to check your branding, wording and links look right before a real send.

Send the campaign

• Go to App › Customers › Re-invite.
• Optionally send a test email to yourself first.
• Click Send campaign to email everyone pending (or a limited batch), each with a unique secure link to set their password.
• Follow the live progress bar while invites are queued, then open the recent delivery log to see accepted, pending and failed messages with readable reasons. This progress remains available after a refresh.

Notes

• This uses the same branded email templates as the rest of your account, so your logo and colours are already applied.
• Re-invited customers are marked so you don't accidentally email the same person twice.