Refunding a deposit
How to issue a full or partial refund on a paid booking. · Updated 01/06/2026
Refunds are issued directly from the booking.
- Open the booking and click Refund.
- Choose full or partial amount.
- The refund is processed via Stripe and typically arrives back on the customer's card within 5-10 working days.
If you cancel a booking that was paid in full, you'll be asked whether to refund.
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