Refunds — full or part of a payment

Every appointment lists the payments taken on it, on the web and in the Business app for iPhone.

• Open the booking, find the payment under Payments, and click Refund.
• Choose the full amount or just part of it, and add a reason if you want one.
• Card refunds usually arrive back with the customer within 5–10 working days.
• Cash and bank transfer payments are marked as refunded here — you hand the money back in person.
• Only the business owner or an admin can issue a refund.

Card attempts that were cancelled or never finished show as Cancelled and cannot be refunded, because no money was taken.

Refunded something by mistake? The Take payment button comes back on the appointment so you can charge it again, by card, cash or bank transfer.

You can also refund from App › Payments › Payment history.