Notification templates and delivery logs

Every automated message — booking confirmation, reminder, cancellation, re-invite and more — is built from a template you can review and adjust.

Templates

• Go to App › Notifications › Templates to see every message type your account can send.
• Templates automatically pick up your logo, colours and business name so they match your brand without manual styling.
• Where customisable, edit the subject line and message wording — a live preview shows exactly how it will render before you save.

Delivery logs

• Go to App › Notifications › Logs (or the Logs tab in Notifications) to see a record of every SMS and email sent from your account.
• Each entry shows the recipient, message type, channel, timestamp and delivery status (sent, delivered, failed, bounced).
• Use this to troubleshoot a customer who says they "never got the text" — you can confirm whether it was sent, and why it may have failed (bad number, opted out, etc).

Quotas

SMS sending counts against your plan's monthly allowance; the logs page is also the quickest way to see what's been using up your quota.