Your Messages inbox

Every conversation about an appointment lives in Messages, in the menu of your dashboard.

Finding a conversation

• Conversations are listed newest first, with the last message previewed and unread ones marked.
• Search by customer name, service, team member or anything said in the message.
• Turn on Unread only when you just want to clear what's waiting.
• The number next to Messages in the menu is how many unread messages you have.

Click a conversation to open it, read the whole thread and reply. The appointment it belongs to is shown at the top, so you always know what's being discussed.

Messages you've sent out

The Sent to customers tab lists the emails, texts and in-app messages you've sent, who they went to, and when.

What your team sees

• Owners and admins see every conversation in the business.
• Team members signing in to their own dashboard see only conversations about appointments in their own diary.

Notifications at the top of the screen follow the same rule, so a team member is only told about their own bookings and messages.

Replying from an appointment

You can also open a conversation straight from an appointment: click it in the diary or the bookings list and choose Send message. It's the same thread either way.