Cancellations, reschedules and no-shows

Every booking has a cancellation cutoff (default 24 hours). Inside that window the customer can no longer cancel or reschedule themselves — only you can, from the calendar.

Marking a no-show

Open the booking and choose Mark no-show. This increments the customer's missed appointments counter and, depending on your policy, may require a deposit for their next booking.

Late cancellations

Cancelling inside the cutoff counts as a late cancellation. Repeated late cancellations can also trigger deposit requirements.

Deposit policy

Set this under App › Settings › Payments:

• All bookings — everyone pays a deposit
• Flagged customers only — only customers over your no-show / cancel threshold
• None — no deposits taken