Reviews customers can trust — verified visits, your own reviews page and a review link
Customers now leave reviews from their account and pick the visit they're reviewing, so it's marked as a verified appointment. Every business also gets its own reviews page, a shareable review link with QR code, and far more control over how reviews look on the website.
By BookAppointment
Reviews sell appointments — but only if people believe them. This release makes every review traceable back to a real visit, gives your website a proper reviews page, and hands you a link you can share anywhere.
Verified appointments
When a signed-in customer leaves a review they choose which of their finished appointments it's about. That review is marked Verified appointment on your website, so visitors can see it came from someone who actually sat in your chair.
Reviews from your review-request emails stay verified too. If you'd rather anyone could leave one, turn on Allow reviews without an appointment — those always wait for your approval and are never marked verified. You can even choose to only ever show verified reviews publicly.
Three easy ways to leave one
- The review request email after a finished appointment.
- Leave a review beside each past appointment in the customer's account.
- Your own review link — with a QR code to download for the counter, receipts or socials.
Your own reviews page
Your website now has a /reviews page: your score, the star breakdown, your ratings from Google or TripAdvisor, every published review with your replies, and a button to leave one.
Proper options in the website builder
The Customer reviews block finally has real settings:
- Four layouts — cards grid, simple list, quote carousel, or a compact "4.9 · 214 reviews" strip.
- Show or hide the overall score, star breakdown, who they saw, which service, your replies, other-platform ratings and verified badges.
- Only show 4 stars and up, only verified reviews, or only your highlighted favourites.
- A Leave a review button and a link to your reviews page, in your own wording.
In your dashboard
Marketing → Reviews now opens with a short "collect → approve → show" explainer, shows whether each review is verified and where it came from, lets you filter to verified ones only, and gives you your review link and QR code.
Customers get a Reviews page in their account too, listing what they wrote and your reply.
Included on every plan.
Want something we haven't built?
Tell us what would help your business. Every idea lands on our public board where other businesses can back it — and we email you the day it's live.
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