Treatwell rents you your own customers.
Treatwell is a great shop window. It is not a great place to keep your business. We're the software layer you own: your website, your domain, your customer list, your repeat bookings — for a flat monthly fee with no commission, ever.
What their commission actually costs.
Put your real numbers in. The uncomfortable bit is not the first booking — it's how many first bookings you buy every year to keep the diary full.
Your numbers
Estimate only. Based on Treatwell's published UK marketplace rate of 35% + VAT on a new client's first booking, 0% on repeat and own-link bookings, and roughly 2.5% prepayment processing. Your negotiated terms may differ. BookAppointment figures use the Pro plan at £49.99/month plus 1% + 20p on cards.
- New-client commission: £4,410
- Prepayment processing: £945
- Subscription: £600
- Card fees: £594
- Commission: £0
That's what stays in your business by owning the booking relationship instead of renting it.
Side by side.
| BookAppointment | Treatwell | |
|---|---|---|
| Commission on a new client's first booking | £0 | 35% + VAT |
| Commission on repeat bookings | £0 | £0 |
| Your own branded website, editable | ||
| Your own custom domain | ||
| Booking page + embeddable widget | ||
| Customer data is yours to export | Limited | |
| Reviews belong to your brand | Held on their marketplace | |
| Marketplace of consumer demand | ||
| Consumer iOS / Android apps | Coming | |
| Deposits & no-show protection | ||
| Vets, dentists, pet grooming, tattoo, tanning, fitness | ||
| Built-in ID / 18+ age verification | ||
| Flat, published pricing | Quoted per salon |
Based on Treatwell's published pricing and public documentation at the time of writing. Treatwell is a trademark of its owner and is not affiliated with BookAppointment. Spotted something out of date? Tell us and we'll correct it.
Honest advice: use both, for different jobs.
Keep a marketplace for discovery
If Treatwell is bringing you clients you'd never otherwise meet, that first-booking fee is a marketing cost. Treat it like one, and measure it.
Own the repeat business
Send every returning client to your own site and booking page. Your brand, your reminders, your reviews, your data — and no cut taken on the visits that pay your rent.
Moving off Treatwell?
Bring your customer list and past bookings in by CSV. 14-day free trial, no card needed.