What happens if a payment fails or my trial ends

If your free trial ends

• Your website stays online as normal.
• Online bookings and new bookings in your dashboard are paused until you choose a plan in Billing.

If a payment fails

• You get 7 days where everything keeps working, with a warning at the top of your dashboard.
• Update your card in Billing during that time and nothing is interrupted.
• After 7 days, online bookings pause. Your website stays online.
• Stripe keeps retrying your card. If the payments still fail, your account is suspended: your website stays online, but bookings and your dashboard are paused apart from Billing.

Getting back up and running

As soon as your payment goes through, bookings and your dashboard switch back on automatically. Your data, customers and settings are never deleted.