Safer support with an account number and PIN
Every business now has an account number and a support PIN, so our team can check it's really you before talking about your account.
By BookAppointment
When you ask our team about your account in live chat, we now check it's really you first.
Your Support ID
Click Support ID at the top of your business admin to see your account number and support PIN. Only the owner and admins can see or change the PIN.
Checking it's you
If you need help with billing or settings, a secure box appears in the chat. Type your account number and PIN into it, or ask for a code to be emailed to you instead. Our team only sees whether the details matched, never the PIN itself.
You choose who can talk to us
Owners and admins can talk to us about the account by default. You can give other staff logins the same right under Team → Access.
Pick up where you left off
If a live chat goes quiet, we'll check whether you're still there before closing it. You can reopen it later and carry on, and the same team member will see the whole conversation, so you won't have to explain everything again.
Want something we haven't built?
Tell us what would help your business. Every idea lands on our public board where other businesses can back it — and we email you the day it's live.
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