Message customers straight from the booking — plus Apple Pay and Google Pay
Tap Message on any appointment and your customer gets an email and a text with a link to read and reply — every reply stays with the booking. Checkout now shows Apple Pay and Google Pay automatically.
By BookAppointment
One conversation per appointment
Tap Message on any appointment — in the iPhone app or on the web — and write to your customer there. Your message is saved on the booking, so anyone on the team can see the full history later.
Your customer gets:
- an email they can simply reply to
- a text alert with a secure link to read and reply
Replies come straight back into the same conversation and notify your team's phones, so nothing lands in one person's private texting app any more.
Why not plain texting?
Business text messages are sent from a sender name, which can't receive replies. So instead of a dead-end text, we send a short alert with a link — the reply happens in your conversation where you can see it.
You can still use your phone's own texting app for a quick nudge; the option is right there under the message box.
Apple Pay and Google Pay at checkout
Customers paying a deposit or the full amount on your booking pages now see Apple Pay on iPhone and Google Pay on Android automatically. Nothing to switch on — we register your payment domain for you the first time someone pays.
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Tell us what would help your business. Every idea lands on our public board where other businesses can back it — and we email you the day it's live.
More updates
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ReadTips: let customers add a little extra, properly
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ReadYour own customer app: your business, on their home screen
A fully branded iPhone and Android app for your customers, published under your business name. They book, rebook, get push reminders and message you — we design it, build it, submit it to the stores and keep it updated.
Read